Melanie Bielawski Limited Trading As Melanie Bielawski Mortgages (FSP743394) is an Authorised Body (AB) under the New Zealand Financial Services Group FAP FSP 286965(Finance Advice Provider licensed by the Financial Markets Authority to provide financial advice.
Melanie Bielawski Mortgages provides advice to our clients about their home loans/mortgages and Kiwisaver. Our financial adviser provides financial advice in relation to mortgages and Kiwisaver:
Unless specifically negotiated in advance, the financial advice that Melanie Bielawski Mortgages provides to our clients for a mortgage at no cost to the client.
For mortgages, Melanie Bielawski Mortgages and the financial adviser receive commissions from the banks with whom we arrange loans. If you decide to take out the loan, the bank will pay a commission to your financial adviser. The amount of the commission is based on the amount of the loan and the type of loan products provided.
To ensure that our financial advisers prioritise our clients’ interests above their own, we follow an advice process that ensures our recommendations are made on the basis of each client’s goals and circumstances. All our financial advisers undergo annual training about how to manage conflicts of interest. We undertake a compliance audit, and a review of our compliance programme is undertaken annually by a reputable compliance adviser.
We are committed to dealing quickly and appropriately with any complaints. In the first instance, please email us at or call us direct on 027 2225666.
When we receive a complaint, we will consider it following our internal complaints process:
If we are unable to resolve your complaint, or you are not satisfied with the way we propose to do so, you can contact Financial Services Complaints Ltd (FSCL). Financial Services Complaints Ltd provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction.
You can contact FSCL by emailing firstname.lastname@example.org or calling 0800 347 257, or in writing to FSCL, PO Box 5967, Wellington 6145.
Melanie Bielawski Mortgages and anyone who gives financial advice on our behalf, have duties under the Financial Markets Conduct Act 2013 relating to the way that we give advice.
We are required to:
This is only a summary of the duties that we have. More information is available by contacting us, or by visiting the Financial Markets Authority website at https://www.fma.govt.nz.
Melanie Bielawski Limited trading as Melanie Bielawski Mortgages (FSP743394) is the Financial Advice Provider
Melanie Louise Bielawski (FSP 676171) is the Financial Adviser
You can contact us at:
Phone: 06 7573431
Address: 392 St Aubyn Street, Lynmouth, New Plymouth 4310